Weeding the Employee Garden
Hiring people who complement my company’s corporate culture has helped us push our employee satisfaction numbers to a five-year high and earned us the highest client retention rates in our industry. In fact, a few candidates have had as many as 18 interviews before coming on board. In most cases, our recruiting and assessment system works well. However, I recently had to end two senior-level relationships that were off-target from the start, forcing me to reflect on what had gone wrong.
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Circle of Growth
Culture doesn’t just happen. It is carefully created and maintained through dedicated, intuitive, and thoughtful leadership. A leader’s investment in the company’s most valuable asset—its people—pays off in bottom-line returns. I call the cycle between employees, customer loyalty, and profitability our circle of growth.
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