Audio Dust Jacket Volume 10
March 9, 2013 | by Anna Stevens
Paul Spiegelman / Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit
Paul Spiegelman is the founder and chief executive officer of The Beryl Companies, which includes: Beryl, a technologyfocused patient-experience company dedicated to improving relationships between healthcare providers and consumers; The Beryl Institute, a research and educational entity that publishes information about improving the patient experience and how that activity links to better financial outcomes for healthcare providers; The Circle, a training company that helps businesses enhance employee engagement and develop more positive workplace cultures; and the Small Giants Community, a global organization that brings together leaders who are focused on values-based business principles.
Paul leads a unique, people-centric culture that has remarkably high employee and customer retention rates. Beryl has won nine “best place to work” awards, including being voted the No. 2 Best Medium-Sized Company to Work for in America. Paul was named regional Entrepreneur of the Year 2010 by Ernst & Young.
Paul is a sought-after speaker and author on executive leadership, entrepreneurship, corporate culture, customer relationships, and employee engagement. His views have been published in the New York Times, Entrepreneur, the Dallas Morning News, Inc. Magazine, Healthcare Financial Management, Leadership Excellence, and many other noteworthy publications, as well as in his first internationally published book, Why is Everyone Smiling? The Secret Behind Passion, Productivity, and Profit.
Paul practiced law for two years prior to starting Beryl. He holds a bachelor’s degree in history from the University of California Los Angeles and a law degree from Southwestern University in Los Angeles. He mentors MBA students at Texas Christian University and Southern Methodist University, as well as nurse executives in the Robert Wood Johnson Executive Nurse Fellows Program. He is a member of the American College of Healthcare Executives and on the board of the nonprofit Entrepreneurs for North Texas.
Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit
Employee loyalty drives customer satisfaction, which in turn drives profit: this is the key to success for Spiegelman. Put simply, what he calls this Circle of Growth™ philosophy states that if you focus first and foremost on your employees, you will gain their loyalty. Employee loyalty leads to customer loyalty. Loyal customers drive profit into your business. Then you take that profit, give your employees better tools and resources to do their jobs, and the cycle continues.
A Conversation with Paul Spiegelman
December 14, 2012 | by Conscious Capitalism
“Our business exists to enhance the lives of the people who work here.” Paul Spiegelman, founder and CEO of The Beryl Companies has built an industry-leading service company on serving the people who inhabit his business.
Black Friday Is Now Black Thursday?
November 22, 2012 | by Pat Hernandez
Black Friday is starting so early this year, it’s later this evening. It’s competition to get early shoppers that’s driving the early start times. It’s also a time many employees might otherwise spend with family. Is that fair or is it the nature of the retail beast?
CEO Spotlight, Paul Spiegelman CEO, Beryl Corp
September 17, 2012 | by David Johnson
CEO Spotlight with David Johnson on 1080 KRLD
Spotlight on Making Happy Employees
March 1, 2012 | by SBA Radio's Caz Taylor
SBA Radio’s Caz Taylor interviews Paul Spiegelman on Smile Guide | Employee Perspectives on Culture, Loyalty, and Profit
The Beryl Companies and The Beryl Institute: Beyond the Bedside Manner
November 7, 2011 | by Chuck Lauer
Chuck Lauer, former publisher of Modern Healthcare, interviews Paul Spiegelman, Founder and CEO of The Beryl Companies, and Dr. Jason Wolf, Executive Director of The Beryl Institute about how nurturing a culture of care in outpatient and inpatient settings enhances patient satisfaction and outcomes.
How Beryl Cares
October 15, 2011 | by Small Giants Buzz
We are a community of Small Giants: Companies who define success by not only their bottom line, but by their contributions to their community, dedication to great customer service and the creation and preservation of workplace cultures of excellence. It’s not what we do. It’s who we are.
Real Recognition Radio
October 5, 2010 | by VOICE America Business
The author of Why is Everyone Smiling? The Secret Behind Passion, Productivity and Profit, Paul Spiegelman, CEO and founder of the Beryl Companies is on this episode of Real Recognition Radio. Paul will share his secrets on how his company has been consistently recognized as a “best place to work” by top organizations. Learn how creating a positive environment, appreciating your people, and creating real relationships can help your company thrive!
Blog Business Success
November 1, 2008 | by Blog Talk Radio with Wayne Hurlbert
Beryl CEO Paul Spiegelman shares ideas for making your workplace more fun & enjoyable. He discusses how happy employees are more productive & have less turnover & how everyone is happier when they feel important at work & in their personal lives.
The leading healthcare call center model
July 6, 2008 | by The CEO Show with Robert Reiss
The CEO Show is America’s only nationally syndicated broadcast to go in depth with business leaders who have reinvented industry by creating customer experience organizations.