Dylan Fox and Zach Herman made their first-ever trip to Texas on April 18. When they checked in at their hotel near Texas Christian University that night, they were wearing shorts and t-shirts and carrying minimal luggage — easily identifiable as the college students that they are. But the two George Washington University friends weren’t arriving for spring break frivolity or grad school interviews.Continue Reading
She may have only taken a few days of maternity leave herself, but some are wondering if Yahoo (YHOO) CEO Marissa Mayer has gone too far by banning employees from working from home.
There are concerns that it could hurt morale and even impact Yahoo’s ability to attract fresh talent in an industry ripe with entrepreneurialism and start-ups.Continue Reading
Once-lawyer-turned accidental entrepreneur Paul Spiegelman visited FBN Live Small Business Center to discuss “entitled employees.” What is an entitled employee?
“When people are taking what you do for them, and thinking it is not quite enough,” Spiegelman told FBN’s Lauren Simonetti.
Spiegelman, author of the upcoming book “Patients Come Second: Leading Change By Changing The Way You Lead,” said if you don’t address the toxic work-ethic, even if it is just coming from one member of your team, it can spread and hurt the entire operation.
WASHINGTON – The steady chimes, rings and tones around the office can create quite a carol.
No, these sounds are not the echoes of a holiday tune. They are the year-round reminder of non-stop emails and messages popping up on the screen.
“We are bombarded with those multiple different ways that people try to reach us,” says Paul Spiegelman, chief executive officer of BerylHealth, a technology-focused company working with health care providers and patients.Continue Reading
The moment you’ve dreaded has arrived: Your boss has sent you a friend request on Facebook.
What should you do?
The conventional wisdom says friending the boss isn’t a good idea, but that perspective may be changing. In a recent Time magazine online article, Dan Schawbel, described as a “Gen Y career expert,” said he thinks friending the boss on Facebook could actually help your career.Continue Reading
It’s easy to see when something right in front of you is on its way out: The “s” button on your keyboard gets stuck, your phone keeps redialing voicemail even though you have no messages, or the button on your favorite blazer is hanging by a thread.
But when it’s something more personal, like your leadership style, it can take a little more time to notice that something that was once tried and true may need a little revamp.Continue Reading
Today’s hospital and health system leaders can learn a lot from George Bernard Shaw, the famed Irish writer and social critic. He is renowned for the following passage: “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.”Continue Reading
I just read an interesting post at Inc.com from Paul Spiegelman, 10 Leadership Practices to Stop Today. Spiegelman notes that we’re in the middle of a dramatic change in how businesses are are led and managed: moving from old school command-and-control, to what he calls “trust and track.” I agree – and I support his contention that the 10 practices Speigelman cites are outmoded and counterproductive. And his proposed alternative practices are spot-on.Continue Reading
I couldn’t think of a better headline than borrowing from the provocative title of a new book, Patients Come Second by Paul Spiegelman, CEO of the Beryl Companies and Texas Health Presbyterian President Britt Berrett. The reason: We all know that in a new era of supposed accountability for hospitals and healthcare systems, the patient is supposed to be the first priority.Continue Reading
There’s a lot of talk over the last few years about the importance of purpose and values in business. Tying people to a company purpose higher than just the day-to-day job, and having a set of values to they live by every day. Is it the right thing to do? I doubt anyone would really disagree with that notion. But is it good for business or just a plaque on the wall? That’s a more difficult question.Continue Reading
Most of the time when I write for Inc., I feel I have useful tools I can impart to help other small businesses. When it comes to accountability, I could use some help myself.
At BerylHealth, I’ve built a great culture rooted in employee engagement and loyalty. I’d describe it as a family atmosphere where people love to get up every morning and come to work.Continue Reading
For years now, in my writing and speaking, I have been making the point that a company culture of kindness and respect is not only the right thing to do, it’s good for business. I was very proud recently when one of my frontline call center workers, Linda Bean, cut out an article on this topic from a local paper and highlighted important sections she wanted me to read.Continue Reading
The greatest compliment I get from candidates who apply for jobs at The Beryl Cos. comes in the form of a question: Why is everyone smiling?
The answer is simple: They’re happy. They’re having a good time. They want to be here.
Yes, this is a workplace. But we have a lot of fun here. We have Crazy Hat Day and Wear Your Pajamas to Work Day. We have awards and cookouts and family events and birthday parties. We do it all in an effort to make this a place where employees smile while they do their work.Continue Reading
The longer I’ve been in business, the more I realize that the business of selling any product or service has very little to do with the product or service. Sales is about building relationships of trust, and you build relationships of trust by finding common ground.Continue Reading
I’m an introvert. When I was growing up, among my two brothers and me, I was known as the serious one and the good student that didn’t get in a lot of trouble. I know—pretty boring. If I took one of those Myers Briggs tests I know how I’d score.
And for the most part, I haven’t changed much. But I’ve found part of leadership is getting out of my comfort zone.Continue Reading
Raise your hand if you have people in your company that fit into this category. I’d bet all hands are up; mine is. Yes, even in a company that has a fun, energetic culture and has won numerous awards as a great place to work, there are still people who don’t get it or don’t want to believe in how we roll.Continue Reading
Dear Goldman Sachs (or any company that lost its culture):
I’m sure you’re stinging a bit from the letter to The New York Times by your former employee Greg Smith. Rather than be frustrated or defensive, I’d suggest you do one simple thing for a change: Listen.Continue Reading
Any sports-franchise owner will tell you that just because a certain set of players got you to a certain level of success, your team still has weaknesses. Without some adjustments, you probably won’t make it to the big winner’s circle anytime soon.Continue Reading
Hiring people who complement my company’s corporate culture has helped us push our employee satisfaction numbers to a five-year high and earned us the highest client retention rates in our industry. In fact, a few candidates have had as many as 18 interviews before coming on board. In most cases, our recruiting and assessment system works well. However, I recently had to end two senior-level relationships that were off-target from the start, forcing me to reflect on what had gone wrong.Continue Reading
Culture doesn’t just happen. It is carefully created and maintained through dedicated, intuitive, and thoughtful leadership. A leader’s investment in the company’s most valuable asset—its people—pays off in bottom-line returns. I call the cycle between employees, customer loyalty, and profitability our circle of growth.Continue Reading