Articles
-
The Biggest Threat to the Yahoo-Tumblr Combination
THE CULTURE GAP Featured in
May 21, 2013 | by Paul SpiegelmanSo another young tech genius cashes out as Yahoo acquires Tumblr for $1.1 billion. Will Yahoo CEO Marissa Mayer be able to turn it into a profitable venture? I’ll leave [...]Continue Reading -
Turn a Good Worker Into a Great Manager: 6 Steps
THE CULTURE GAP Featured inApril 29, 2013 | by Paul SpiegelmanI’m sure this is familiar. You have a great employee, who does strong work, and is ready for more responsibility. So you make him or her a supervisor, manager, or [...]Continue Reading -
Leadership Rule No. 1: Epitomize Your Company Culture
THE CULTURE GAP Featured inMarch 28, 2013 | by Paul SpiegelmanThe definition of company culture varies dramatically from leader to leader. Some see it as the extent to which employees are engaged in their work. Others view it [...]Continue Reading -
Why You Should Care About Hospital Culture
THE CULTURE GAP Featured inMarch 15, 2013 | by Paul SpiegelmanEach week, my Inc. column is dedicated primarily to issues around culture and employee engagement. Good and bad company culture exists everywhere in business. But you’ll also find [...]Continue Reading -
6 Ways Obama's Affordable Care Act is Good for Your Business
THE CULTURE GAP Featured inMarch 6, 2013 | by Paul SpiegelmanI’m sure you’re watching closely as the Affordable Care Act (ObamaCare) is being rolled out. It’s critical to you if you provide health care to your employees; health care [...]Continue Reading -
3 Reasons Entrepreneurs Love Texas
THE CULTURE GAP Featured inMarch 1, 2013 | by Paul SpiegelmanDeep in the heart of Texas, many would tell you that when it comes to “big and bright,” that’s exclusively the realm of the stars at night and the lights [...]Continue Reading -
Can American Airlines Leadership Get It Right This Time?
THE CULTURE GAP Featured inFebruary 21, 2013 | by Paul SpiegelmanAbout a year ago, I wrote an open letter to Tom Horton, CEO of American Airlines. They had just filed for bankruptcy, and as a long-time, loyal American [...]Continue Reading -
Silver Lining for the Broken-Down Carnival Cruise? Praise for the Ship's Crew
THE CULTURE GAP Featured inFebruary 15, 2013 | by Paul SpiegelmanYou’ve probably been paying attention to accounts of the terrible conditions aboard the Carnival Cruise line that lost power last Sunday and had to be towed slowly to land in [...]Continue Reading -
6 Reasons to Choose a Strategic Buyer Over Private Equity
THE CULTURE GAP Featured inFebruary 6, 2013 | by Paul SpiegelmanI sold my largest business, BerylHealth, a health care call center company, a couple months ago. I co-founded the business nearly 28 years ago, so the decision wasn’t easy, [...]Continue Reading -
You Don't Have to Be a High-End Firm to Offer High-End Customer Service
THE CULTURE GAP Featured inJanuary 30, 2013 | by Paul SpiegelmanWhenever I rent a car, I call what I believe to be the high-end rental car agency.Continue Reading -
How to Weed Out Entitled Employees
THE CULTURE GAP Featured inJanuary 22, 2013 | by Paul SpiegelmanI’m fortunate enough to lead a company that has been recognized locally and nationally as a great place to work.Continue Reading -
Say These 7 Words More Often
THE CULTURE GAP Featured inJanuary 11, 2013 | by Paul SpiegelmanIn the early 2000s, Frank Maguire, an early senior FedEx executive spoke to my Vistage entrepreneur group. I was impressed by his focus on making employees feel good about [...]Continue Reading -
4 Things Killing Your Business (& What You Can Do About It)
THE CULTURE GAP Featured inDecember 21, 2012 | by Paul SpiegelmanA good friend recently told me about major struggles she was having with her company’s finances. As she tried to implement changes to prevent her business from bleeding, she encountered [...]Continue Reading -
Tim Cook's Attention to Culture Will Grow Apple Even More
THE CULTURE GAP Featured inDecember 13, 2012 | by Paul SpiegelmanMuch has been written about the brilliance of Steve Jobs and the iconic company that he built. Many say that it was Steve Job’s laser focus on the beauty and [...]Continue Reading -
Preserve Your Company's Culture As You Grow: 5 Steps
THE CULTURE GAP Featured inDecember 4, 2012 | by Paul SpiegelmanOne of the questions I get most is: “How do I scale culture as I grow my company?”Continue Reading -
How You Can Recruit Top Talent
THE CULTURE GAP Featured inNovember 28, 2012 | by Paul SpiegelmanI recently received a note from the CEO of a company in San Francisco who wanted me to check out a letter posted on his website that he [...]Continue Reading -
Your Employees Could Be a Lot More Engaged
THE CULTURE GAP Featured inNovember 14, 2012 | by Paul SpiegelmanA few weeks ago, I challenged you to take a quick 10-question survey to measure how you perceive your company’s internal culture and how engaged your employees are. [...]Continue Reading -
10 Leadership Practices to Stop Today
THE CULTURE GAP Featured inNovember 6, 2012 | by Paul SpiegelmanYou might not feel it day-to-day, but business management is in a major transition. The old days of command-and-control leadership are fading in favor of what might be better [...]Continue Reading -
Find Out If Your Employees Are Really Engaged
THE CULTURE GAP Featured inOctober 25, 2012 | by Paul SpiegelmanI talk a lot with business leaders about company culture and employee engagement–and the connection they have to financial performance.Continue Reading -
Entrepreneur Opportunity: Satisfied Hospital Patients
THE CULTURE GAP Featured inOctober 19, 2012 | by Paul SpiegelmanHospitals will get paid more if they make their patients happy. You read that correctly. For the first time ever, hospital reimbursement from the government will be based in part [...]Continue Reading -
10 Ways to Make Visits to Your Office Memorable
THE CULTURE GAP Featured inOctober 12, 2012 | by Paul SpiegelmanRecently, an opposing team’s fan was so impressed with the “culture” of a Texas A&M Aggies game, he wrote this article.Continue Reading -
Find a Cause, Give It to Your Team & Get Out of the Way
THE CULTURE GAP Featured inOctober 5, 2012 | by Paul SpiegelmanIn all my years running The Beryl Companies, I’ve found that being of service to other people gives me the greatest fulfillment and happiness. I’m lucky as a leader [...]Continue Reading -
Put Entrepreneur Problems in Perspective
THE CULTURE GAP Featured inSeptember 28, 2012 | by Paul SpiegelmanAs entrepreneurs, we’re often described as risk-takers who are willing to sacrifice a lot to start a business and make it sustainable over time. We work long hours, spend [...]Continue Reading -
When a Client Relationship May Be at Risk: 3 Red Flags
THE CULTURE GAP Featured inSeptember 24, 2012 | by Paul SpiegelmanI remember reading What Your Clients Won’t Tell You and Your Managers Don’t Know by John Gamble. This great book has become a go-to resource as I define a “clients [...]Continue Reading -
5 Tips to Resolve Conflict (Before it Gets Out of Control)
THE CULTURE GAP Featured inSeptember 14, 2012 | by Paul SpiegelmanI’m sure you spend a lot of time dealing with conflicts between employees at your company. Sometimes I think I should have gotten a masters in psychology, rather than [...]Continue Reading -
Survey Says: Workplace Culture Matters to Employees
THE CULTURE GAP Featured inSeptember 7, 2012 | by Paul SpiegelmanSince I’m an evangelist for the link between good company culture and strong business results, I’m always happy when I see data that helps validate the connection.Continue Reading -
Don't Become One of the Worst Places to Work
THE CULTURE GAP Featured inAugust 28, 2012 | by Paul SpiegelmanMost of us are focused on learning and improving as leaders. Whether we’ve been at it for a year or 20, it is good to get some validation along [...]Continue Reading -
Why Do You Yell at Your Employees?
THE CULTURE GAP Featured inAugust 15, 2012 | by Paul SpiegelmanI recently read an article in The Wall Street Journal, “When the Boss Is a Screamer,” that got me thinking about leadership styles and their effectiveness. According [...]Continue Reading -
What Your Customer Really Wants (It's Not What You Think)
THE CULTURE GAP Featured inAugust 7, 2012 | by Paul SpiegelmanIf you or a loved one ever had to spend time in a hospital or medical office, I bet you’d agree that–in addition to being sick or badly injured enough [...]Continue Reading -
Is Gay Marriage a Workplace Issue?
THE CULTURE GAP Featured inAugust 1, 2012 | by Paul SpiegelmanThere has been a firestorm of press lately as leaders of large, well-known companies take a stand on gay marriage.Continue Reading -
7 Small Gestures That Customers Love
THE CULTURE GAP Featured inJuly 27, 2012 | by Paul SpiegelmanI had the opportunity to spend two nights at the Montage Resort in Laguna Beach, California, a couple of weeks ago for my parents’ 60th wedding-anniversary celebration. I could talk [...]Continue Reading -
"Aha" Moments of 4 Small Business Owners
THE CULTURE GAP Featured inJuly 19, 2012 | by Paul SpiegelmanDuring the Small Giants International Summit earlier this month, I asked attendees if they had any “aha” moments. What I discovered was that most of the “aha” moments weren’t groundbreaking [...]Continue Reading -
Business Values Lead to Profits? Let's Prove It
THE CULTURE GAP Featured inJuly 11, 2012 | by Paul SpiegelmanThere’s a lot of talk over the last few years about the importance of purpose and values in business. Tying people to a company purpose higher than just the [...]Continue Reading -
Get People to Do What They Say
THE CULTURE GAP Featured inJune 28, 2012 | by Paul SpiegelmanMost of the time when I write for Inc., I feel I have useful tools I can impart to help other small businesses. When it comes to accountability, I [...]Continue Reading -
Kindness Works in Business. Just Ask Colin Powell
THE CULTURE GAP Featured inJune 20, 2012 | by Paul SpiegelmanFor years now, in my writing and speaking, I have been making the point that a company culture of kindness and respect is not only the right thing to do, [...]Continue Reading -
Host a Company Picnic: 5 Reasons
THE CULTURE GAP Featured inJune 12, 2012 | by Paul SpiegelmanUnderstandably, with the recent recession and anemic economic growth, many employers are looking at ways to reduce costs. Oftentimes, employee perks are the first cuts to improve margins. Don’t [...]Continue Reading -
10 Elements of Great Company Culture
THE CULTURE GAP Featured inJune 6, 2012 | by Paul SpiegelmanBuilding a company culture of engaged employees takes years and requires consistent execution. I boiled down our culture strategy into 10 essential components I call the “10 Cs of [...]Continue Reading -
Are You a 'Small Giant'?
THE CULTURE GAP Featured inMay 30, 2012 | by Paul SpiegelmanIn his 2006 book, Small Giants: Companies that Choose to Be Great Instead of Big, Inc. editor-at-large Bo Burlingham defined “small giants” as companies that eschew the mentality of [...]Continue Reading -
Sell More by Not Selling at All
THE CULTURE GAP Featured inMay 22, 2012 | by Paul SpiegelmanThe longer I’ve been in business, the more I realize that the business of selling any product or service has very little to do with the product or service. [...]Continue Reading -
A Top Employee Quit: 5 Lessons Learned
THE CULTURE GAP Featured inMay 14, 2012 | by Paul SpiegelmanWhen an employee leaves Beryl Health–voluntarily or involuntarily–I generally believe it’s the right thing for both parties.Continue Reading
Mayer Mistake? Is Yahoo Work-From-Home Ban a Morale Killer?
February 27, 2013 | by FOXBusiness
She may have only taken a few days of maternity leave herself, but some are wondering if Yahoo (YHOO) CEO Marissa Mayer has gone too far by banning employees from working from home.
There are concerns that it could hurt morale and even impact Yahoo’s ability to attract fresh talent in an industry ripe with entrepreneurialism and start-ups.
Who Is the 'Queen of Fun and Laughter' in Your Office?
February 13, 2013 | by FOXBusiness
Once-lawyer-turned accidental entrepreneur Paul Spiegelman visited FBN Live Small Business Center to discuss “entitled employees.” What is an entitled employee?
“When people are taking what you do for them, and thinking it is not quite enough,” Spiegelman told FBN’s Lauren Simonetti.
Spiegelman, author of the upcoming book “Patients Come Second: Leading Change By Changing The Way You Lead,” said if you don’t address the toxic work-ethic, even if it is just coming from one member of your team, it can spread and hurt the entire operation.
Emails, texts may not be as important as you think
December 14, 2012 | by Andrew Mollenbeck
WASHINGTON – The steady chimes, rings and tones around the office can create quite a carol.
No, these sounds are not the echoes of a holiday tune. They are the year-round reminder of non-stop emails and messages popping up on the screen.
“We are bombarded with those multiple different ways that people try to reach us,” says Paul Spiegelman, chief executive officer of BerylHealth, a technology-focused company working with health care providers and patients.
Events
- API Healthcare Client ForumJune 19, 2013
- Fort Worth Human Resource Management AssociationAugust 15, 2013
- Dallas Chamber of Commerce CEO RoundtableSeptember 4, 2013
- O.C. Tanner 9th Annual Executive Recognition SummitSeptember 11, 2013
- The Big SocialSeptember 25, 2013
