Who Really Owns Your Company Culture?

August 18, 2015 | by Paul Spiegelman

Every year, 24/7 Wall St. releases a list of the 11 worst companies in the U.S. based on independently examined employee reviews on Glassdoor. While there are many factors that contribute to these companies’ low ratings, the overarching theme, year after year, is their lack of attention to company culture.

Continue Reading

Chief Culture Officers Fill a Growing Need

July 13, 2015 | by Paul Spiegelman

It’s no wonder “culture officer” is making its way into the business lexicon. Last year, Merriam-Webster announced that “culture” was a 2014 word of the year, and a 2014 global survey of nearly 1,200 C-suite executives by McKinsey & Co. found that spending time on culture was a key priority for those who successfully moved to the C-suite.

Continue Reading

The 5 People You Need to Fire This Year

April 8, 2015 | by Paul Spiegelman

If major corporate failures like WorldCom, Lehman Brothers, and Countrywide Home Loans taught us anything, it’s that culture is the foundation of any strong business. To have a healthy corporate culture, you need to focus on people first — both inside and outside the company.

Continue Reading

Exclusive Interview: Paul Spiegelman, Best-Selling Author and Culture Executive

February 13, 2015 | by Aaron S. Robertson

Sought-after speaker, TV guest, author, contributor to a number of popular business magazines, and now fellow team member to this author, discusses the importance of organizational culture and what it truly means to have a values-driven business.

Continue Reading

How To Keep Your Company Culture From Fading As You Grow

February 2, 2015 | by Paul Spiegelman

There’s so much more to your company than what it sells.

The feeling you get when you walk through the office doors is what really defines your brand, attracts top talent, and builds loyal customers. Unfortunately, as your budding venture grows, it’s easy to lose sight of those feelings.

Continue Reading

Should You Always Promote From Within Your Company?

December 19, 2014 | by Paul Spiegelman

If you don’t have excellent people in the correct roles, it’s nearly impossible to develop a great offering and serve your customers well. That’s why it’s critical to establish a culture of advancement and give top performers the opportunity to succeed.

Take Procter & Gamble, for example. The consumer-goods company made development part of its company culture, mentoring employees across all levels of the company through formal and informal training.

Continue Reading

Why You Need to Fire Bad Employees Right Now

December 11, 2014 | by Paul Spiegelman

No matter how many times you’ve done it, no leader likes to fire employees.

J.T. O’Donnell, who describes her previous role of “restructuring” divisions of companies as the role George Clooney played in “Up in the Air,” says letting people go never gets any easier.

Continue Reading

Will Your Company Culture Flunk This Ethics Test?

October 18, 2014 | by Paul Spiegelman

In many companies, a positive workplace culture is associated with having fun, promoting a family atmosphere and creating an environment where team members enjoy their work every day. It is hard to poke holes in that approach.

Continue Reading

Building a Culture of Sustainability

October 15, 2014 | by Paul Spiegelman

Gallup, a global research and consulting firm, annually conducts a survey called “The State of the American Workplace.” This year the results should alarm American business leaders, particularly our healthcare colleagues.

Of the approximately 100 million people in America who hold full-time jobs, 50% of American workers are not engaged. Another 20% of those surveyed – 20 million people – are actively disengaged from work. Chances are these employees – statistically 70% of our workforce-will not improve our patient experience or fulfill our institutions’ mission unless the culture changes.

Continue Reading

Scaling Culture from 300 to 16,000

October 13, 2014 | by Amber Johnson

BerylHealth, a healthcare call center, had its start with three employees and the phone line in a backroom. Between 1985 and 2012, founder and CEO Paul Spiegelman grew the company to 300 employees. The company earned multiple Inc. 500 and Best Places to Work awards for its impressive growth trajectory and strong, positive culture that was built first on truly caring for employees.

Continue Reading

How to Keep Company Culture Alive After an Acquisition

October 8, 2014 | by Paul Spiegelman

Having been both an acquirer and the acquired, I’ve seen firsthand how culture can change for the better or worse once a company is assimilated.

When your company is acquired, it will create a sense of fear for your current employees. Nearly everyone depends on a job to survive, and your employees will wonder what will happen to them going forward.

Continue Reading

Small business advice: Lessons in loyalty from the Market Basket protests

October 7, 2014 | by Paul Spiegelman

Before they made headlines this summer, supermarket chain Market Basket and its chief executive weren’t on the radar of many small business owners. But if you’re an entrepreneur, take note of this story, as there are key lessons to be learned about the power of company culture and the importance of being dedicated to your employees.

Continue Reading

What Makes Employees Happy?

September 18, 2014 | by Paul Spiegelman

When LinkedIn released a report on the world’s most common dream jobs, “employee of a giant corporate retailer” didn’t make the list. But even if every big-box worker harbors a secret desire to become an astronaut, that doesn’t mean they’re all miserable. Right?

Read more:

Continue Reading

4 Ways to Improve Your Company’s Culture by Focusing on Teams, Not Stars

September 16, 2014 | by Paul Spiegelman

You could almost feel the crowd’s excitement when LeBron James stepped onto the basketball court during this year’s NBA playoffs. And with talent like Dwyane Wade and Chris Bosh by his side, the Miami Heat looked destined to win the season.

But despite great individual performances from “the Big Three,” the San Antonio Spurs stole the final and ultimately won the championship.

Continue Reading

Working Remotely or in the Field, Salespeople Still Need to be Part of Company Culture

August 22, 2014 | by Paul Spiegelman

There’s no denying that it takes a certain personality to succeed in sales. They’ve got a gift for gab and an even better gift for lending an ear. They’re expert problem solvers and flawless self-starters — not to mention, extremely goal-oriented and driven by the almighty dollar.

But for all their unique attributes, salespeople are still like any other employee in your company.

Continue Reading

Use Your Company Culture to Drive the Customer Experience

August 7, 2014 | by Paul Spiegelman

In my role as chief culture officer, I can talk about our organizational philosophy until I’m blue in the face. And while my evangelizing probably has some positive impact, it’s nothing compared to the brand equity generated by our truck drivers. Yes, you read that correctly: Our customers are in love with our drivers.

Continue Reading

Does your interview process reflect your company’s culture?

June 26, 2014 | by Paul Spiegelman

The interview process can be nerve-wracking for potential hires, and for good reason: The interview is your way of judging whether he or she would be a good fit for your company, and in my experience, this usually comes down to a matter of cultural fit rather than skill.

Unfortunately, many companies don’t realize that this process of determining “fit” goes both ways.

Continue Reading

SBC Interview: Stericycle's Paul Spiegelman

June 13, 2014 | by

Paul Spiegelman is the chief culture officer at Stericycle and founder and former CEO of BerylHealth. He also co-founded the Small Giants Community with Inc. editor-at-large Bo Burlingham. He is an Entrepreneur-in-Residence for Office Depot’s You can read more at @paulspiegelman

1. What were your primary goals in founding the company BerylHealth?

Continue Reading

How to Change Your Company Culture Mid-Stream

June 12, 2014 | by Paul Spiegelman

I met a CEO who was extremely proud of himself — he added bagels to his company’s Friday morning routine. He thought the gesture of appreciation would boost employee morale and shift the culture.

But company culture isn’t just what you do — it’s who you are

Continue Reading

The Best CEOs Get Out Of The Way

April 24, 2014 | by Paul Spiegelman

Giving up control for the sake of growing your company can be one of the biggest challenges for a CEO. It can be difficult for some leaders to develop the level of self-awareness and humility needed to recognize the true talent within their companies. Effective companies are built on every team member’s contributions, and the best CEOs understand this dynamic.

Continue Reading
The Beryl Institute Small Giants